SLAs

Service Level Agreements (SLAs) for Invisium API Services:

1. Availability:

   • Invisium API Services guarantee a high level of availability, typically exceeding 99.9%.

   • Downtime is minimized to ensure continuous access for customers, with scheduled maintenance communicated in advance.

2. Performance:

   • Fast and reliable response times ensure optimal performance for API requests.

   • Invisium monitors and optimizes performance to meet industry standards and user expectations.

3. Scalability:

   • Designed to scale horizontally, Invisium API Services can accommodate increased user demand effortlessly.

   • Auto-scaling mechanisms ensure seamless performance even during traffic spikes.

4. Security:

   • Robust security measures, including encryption protocols and authentication mechanisms, safeguard user data and API interactions.

   • Regular security audits and updates maintain the integrity of the API services.

5. Support:

   • Responsive customer support is available to address queries and issues promptly.

   • A comprehensive knowledge base and documentation facilitate self-service for users.

6. Data Integrity:

   • Invisium API Services prioritize data integrity, employing redundancy and backup strategies.

   • Continuous monitoring detects and mitigates potential data inconsistencies.

7. Compliance:

   • Adherence to industry standards and compliance with data protection regulations, ensuring a secure and compliant API environment.

8. Notifications:

   • Users receive timely notifications regarding scheduled maintenance, updates, or any incidents affecting the API services.

   • Transparent communication keeps users informed about the status of the services.

9. Uptime Credits:

   • SLA breach compensation, in the form of uptime credits, is offered to users in the rare event of service unavailability exceeding agreed-upon thresholds.

10. Continuous Improvement:

    • Invisium is committed to continuous improvement, incorporating user feedback and technological advancements to enhance API services.

These SLAs underscore Invisium's dedication to providing a reliable, high-performance, and secure API environment, fostering trust and satisfaction among its customers.